Air Selangor is committed to improve services to be the leading water services provider in Asia by 2030

Social and economic development and progress are closely related to sustainable and safe water supply services. High-quality water supply not only meets the daily needs of the people, but is also indispensable for industrial, commercial and agricultural development, and is the key to attracting investment.

Since September 13, 2019, Air Selangor has merged 5 water operators and its vision is to be the leading water services provider in Asia by 2030 to support Malaysia’s economic hubs: the rapid urbanization growth of Selangor, Kuala Lumpur and Putrajaya.

Being the largest water services provider in Malaysia, Air Selangor currently provides services to more than 9.1 million consumers and is committed to providing consumers with clean, safe and sustainable water supply services. In the face of the global water supply crisis, Air Selangor strives to solve key issues through sustainable development.

Business Operations and Sustainability

Air Selangor supports all (17) SDGs set by the UN. Their primary focus revolves around (5) specific SDGs – Clean Water & Sanitation, Decent Work & Economic Growth, Responsible Consumption & Production, Climate Action and Peace, Justice & Strong Institutions.

Air Selangor’s continuous commitment in sustainability efforts by addressing the critical global issue of water supply and reflecting its proactive approach to building resilience to mitigate risks and secure water security for the nation.

Enhance Customers’ Experience

The average water reserve margin recorded 12.02% in 2022, and is expected to increase to 17.70% by 2030 to ensure a continuous water supply as well as meeting consumers’ growing demands.

Other than that, non-revenue water (NRW) is also reducing year by year, from 28.53% in 2020 to 27.93% in 2021, and to 27.76% in 2022. With the reduction percentage in non-revenue water (NRW), it can provide sustainable water supply to the consumers.

Currently, Air Selangor managing more than 30,000km of pipes which equivalent to a round trip from Kuala Lumpur to New York. Up to date, Air Selangor has replaced more than 600km of pipes which are equivalent to nearly 10% of the 6,000km of aging pipes that need to be replaced.

Also, according to the drinking water quality standards of the Ministry of Health, the drinking water supplied by Air Selangor has also increased from 99.87% in 2019 to 99.89% in the first quarter of 2023.

Apart from that, Air Selangor is also in the process of digitisation transformation to strengthen operations and improving business process of customer journey. Air Selangor has implemented various initiatives by introducing mobile applications, customer service counters, social media, smartphone apps and official website; innovative solutions such as e-Bil, apps, Robotic Process Automation (RPA), and interactive voice answering (IVR) system to further enrich user experience as well as empowering customer service through digitization in providing them with a better experience and service.

These achievements will ultimately help to enhance customers’ experience, consistent water quality standards, reduce water disruption and sustainable water supply.

Help Low-income Groups

In addition, through Corporate Social Responsibility Sesama Mara – Box of Hope, has helped more than 1,600 families, individuals, and charity houses where approximately RM400 thousand has been donated in the form of basic essentials food items.

To ensure the underprivileged have access to treated water with Skim Air Darul Ehsan (SADE) – more than 300 thousand beneficiaries have benefited from this initiative since its introduction.

4^th Anniversary Roadshow and Communicate with consumers

In conjunction with Air Selangor’s 4^th Anniversary, Air Selangor has conducted a roadshow in various locations in Selangor throughout September to be closer with our consumers and strengthen our relationships with the communities around Selangor and KL. Throughout the roadshow, consumers can share their thoughts or ask any questions about their water bills or accounts, or any issues regarding water. In this way, consumers can learn more about Air Selangor, and Air Selangor will also listen to consumers’ feedback to improve service quality.

The locations of the roadshow included:

• Aeon Mall, AU2 – 23 September 2023
• PJ Half Marathon Dataran MBPJ – 24 September 2023
• IOI Mall, Puchong – 28 September 2023
• KIPMall, Kota Warisan, Sepang – 29 September 2023
• Aeon Mall, Shah Alam – 30 September 2023 – 1 October 2023

For more details on the time of the roadshow can be found at https://www.airselangor.com/hydro-family-on-wheels/.

In the future, Air Selangor will continuously be taking a number of measures to improve services and water supply quality. This is to provide consumers with a sustainable and stable water supply service experience by building the water reserve margin to meet consumers’ demand.

Published on Oriental Daily dated 29 September 2023: Oriental Daily